Windows 7 and later has a feature built in called Steps Recorder which can capture the steps you take on a computer and include a text description of where you clicked on the screen. This recording can then be saved and sent to Progressive to diagnose the computer problem.
Click the Start Button and type the word steps click on the Steps Recorder program to begin.
Press the Start Record button to begin recording your steps
Perform the steps in the program that produce the computer problem and then click the Stop Record button.